Find and understand tickets and passes
Inspect ticket definitions under Tickets & Events and individual passes in a reader's Event tickets area. Confirm the publication and your permission to view its records first.
For City Journal, Alex can own a pass assigned to Morgan. A search limited to Morgan's purchases can miss Alex's ownership; inspect both roles when investigating the intended attendee.
Inspect the ticket definition
- Open Tickets & Events for the publication.
- Locate the event by its title and displayed date range. Use the list's paging controls when needed.
- Click its # to open the event editor for inspection.
- In Tickets, read the intended ticket option's title, displayed price/currency and active/public indications. Expand it to inspect the available configuration and ID.
This is an editing screen, so avoid changing fields or saving while inspecting. The event list's record total counts configured events; it is not an attendee count. A ticket option describes what can be offered, rather than a particular person's pass.
Find a reader's pass
- Find the reader in Audience and open their existing record.
- Locate Event tickets. Records are grouped by event and ticket title.
- Inspect the pass #, owner, assigned reader, Status and any available extra details.
- Follow the owner or assignee's reader link if you need to compare the other person's record.
This view includes passes owned by or assigned to the reader in the selected publication. A pass appearing in both roles is merged by its ID; the rows do not establish unique attendees or check-ins.
Read what the fields establish
| Field | Meaning |
|---|---|
| Event and Date | The event's title and calendar start/end dates. These are not the pass's purchase or activation timestamps. |
| Ticket title | The configured ticket option linked to the pass. |
| # | The individual pass ID, separate from the event, ticket definition and transaction IDs. |
| Owner | The reader who owns the pass record. Ownership is separate from assignment and proof of payment. |
| Assignee / Ticket is not assigned | The saved attendee assignment, or its absence. An unassigned pass does not by itself mean the purchase failed. |
| Active / Not active status | The pass's stored active flag. It does not confirm a successful charge, invitation activation, current admission or attendance. |
| Magic link, when present | A private sign-in credential, not proof of redemption or physical entry. Its availability and timing differ from invitation activation. |
| Extra details, when supplied | Additional stored data. Interpret it with the integration owner; it is not a standard attendance audit. |
See Understand ticket purchase and activation for the sign-in flow's event-end timing limit and the difference between invitation codes and Magic links.
Investigate a missing or surprising record
Confirm the publication, event and ticket definition first. Check the intended owner and attendee separately, then compare the actual transaction record if the question concerns payment.
An absent assignment, missing invitation or blank Magic link can have different causes. Ask the integration owner to inspect the relevant record and flow; do not infer failed payment or no attendance from one missing field. The view does not show an invitation-activation timestamp or a door scan.
Use these inspection steps without issuing, assigning, removing or changing a pass. Return to Events and tickets to choose the setup or lifecycle guide.